Home Tech Support

Welcome to the ID TECH Support Center. Here you'll find everything you need to know about ID TECH products. For your convenience, the Support Center is divided into several sections: 

Frequently Asked Questions (FAQ)

These are the questions we're asked most often about various ID TECH products. If you have a concern regarding setup, operation, or programming an ID TECH reader, check here first.

Return/Request RMA

If you need to return an ID TECH product for service, please review our returns procedure. It's easy to request a Return Materials Authorization (RMA) number using the simple form available here.

Contact Support

If you have a question that isn't answered by one of our FAQs, you can contact our Help Desk in California. E-mail inquires are accepted 24/7. Phone inquires are accepted during regular business hours.